Arbitration may be held before a single arbitrator or a panel of arbitrators, who may be attorneys or non-attorneys with specialized knowledge applicable to the area of dispute. Arbitration is generally used as an alternative to trial, is often required by the terms of a contract between the parties, and may be required by a trial court before a trial may be conducted before the court or a jury.

In general, the parties have the option of deciding whether to submit all or only some of the issues for resolution by the arbitrator. Arbitration employs some of the procedures used at trial, such as swearing in witnesses before testimony, issuing subpoenas if necessary, and ruling on legal issues, but it is a more relaxed and less time-consuming process than a trial. Like mediation, arbitration is a confidential proceeding, and information disclosed by the parties during arbitration, or even the fact of the arbitration itself if not ordered by the court or otherwise agreed upon by the parties and the arbitrator, will not be disclosed. The arbitrator's award is generally final and, with few exceptions, is not subject to appeal. As an arbitrator, Ms. Hendley brings to the process her years of experience in trial and appellate practice to help you bring your dispute to resolution.